Refund policy

🔁 Return & Refund Policy – Genzee Fit

At Genzee Fit, customer satisfaction is our priority. We aim to provide high-quality clothing with premium stitching and comfortable fabric. Please read our Return & Refund Policy carefully before placing an order.

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✅ Return Eligibility

We accept returns under the following conditions:

• Product must be unused, unworn, and unwashed
• Item must be in original condition with tags and packaging
• Return request must be made within 7 days of delivery

Returns are applicable only if:

• Wrong size received
• Wrong product delivered
• Manufacturing defect

📌 Sale or discounted items are not eligible for return unless defective.

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❌ Non-Returnable Items

The following items are not eligible for return or refund:

• Innerwear / Nightwear (for hygiene reasons)
• Customized or altered products
• Products damaged due to misuse
• Items without original tags or packaging

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💰 Refund Policy

Once the returned item is received and inspected, we will notify you.

Approved refunds will be processed as:

• Store Credit, or
• Back to the original payment method (where applicable)

⏳ Refund processing time: 7–10 working days

📌 Shipping charges are non-refundable.

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🔄 Exchange Policy

• Exchanges are allowed once per order
• Exchange depends on stock availability
• Customer may need to pay return shipping charges

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🚚 Return Shipping

If the return is due to:

• Wrong item sent by us, or
• Defective product

👉 Genzee Fit will bear the return shipping cost.

Otherwise:

👉 Customer is responsible for return shipping charges.

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📩 How to Request a Return

To request a return, contact us with the following details:

• Order Number
• Product Images
• Reason for Return

📧 Email: genzeefit@gmail.com
📱 WhatsApp: 03373038915