RETURN & REFUND POLICY

GENZEE FIT – YOUR STYLE. YOUR FIT.

At GENZEE FIT, customer satisfaction is our priority. We want you to love every purchase. If something isn't right, we're here to help.

1. Return Eligibility

Customers may request a return or exchange within 7 days of receiving their order, subject to these conditions:

• Products must be unused, unworn and unwashed.

• Original tags, labels and packaging must be intact.

• Products must be free from stains, damage or signs of use.

• Proof of purchase or order confirmation must be provided.

2. Exchange Policy

We offer exchanges for:

• Incorrect sizes.

• Defective or damaged products.

• Wrong items received.

Exchanges are subject to stock availability.

Please report damaged, defective or incorrect items within 48 hours of delivery, preferably with clear photos or videos.

3. Refund Policy

Refunds may be approved for defective, damaged or incorrectly delivered products and eligible approved returns.

Once the returned product has been inspected and approved, refunds will be processed within 7–10 business days through an agreed payment method.

4. Non-Returnable Items

The following items are not eligible for return or exchange unless defective or incorrectly delivered:

• Worn, washed or used products.

• Products with removed or damaged original tags.

• Products damaged due to customer misuse.

• Items returned without prior approval.

5. Return Shipping Charges

• GENZEE FIT covers reasonable return shipping costs for defective, damaged or incorrectly delivered items.

• Customers are responsible for return shipping for size exchanges or change-of-mind returns, unless otherwise agreed.

• Original delivery charges are non-refundable except where required by applicable law or where the issue is our responsibility.

6. Order Cancellation

Orders may be cancelled before dispatch. Once dispatched, cancellation may no longer be possible. Contact our team immediately for assistance.

7. How to Request a Return or Exchange

1. Contact us through WhatsApp.

2. Provide your order number and reason.

3. Share photos or videos if the product is damaged or incorrect.

4. Wait for approval and return instructions.

5. Send the product using the approved instructions.

Please do not return products without contacting us first.

8. Contact Us

GENZEE FIT – Customer Support

📞 WhatsApp: 03043248952

📧 Email: GENZEEFIT@GMAIL.COM

📍 Location: Karachi, Pakistan

📸 Instagram: @genzeefit

📘 Facebook: GENZEE FIT

OUR PROMISE

Your satisfaction matters to us. Thank you for choosing GENZEE FIT.

GENZEE FIT
YOUR STYLE. YOUR FIT.